Returns + Exchanges

 

ORDERS & PAYMENTS

  • Through this website we accept credit card payments only.  If you prefer to pay using paypal or venmo please feel free to contact us through info@adinamills.com. 
  • We do not accept personal checks, money orders or direct bank transfers.

RETURNS/EXCHANGES

Returns can be requested by email within 7 days of delivery. Please email info@adinamills.com and include the following :

  • Order # and Purchaser's Name
  • Item(s) you wish to return
  • Reason for return

 We will respond within 24 hours. If approved, we will provide you with the address to send your item(s) to. Return shipping is not refundable. If the item is returned in original condition and in original packaging, we will email you a coupon code for the full amount of the item to be used at shopadinamills.com. All shipping is non-refundable. 

Refund requests are considered on a case by case basis, and are typically approved. We want you to be happy!

 No exchanges or credit will be offered for these items:

Sale items

  • Purchases made using a discount code or during flash sales
  • We do not accept International returns or exchanges 
  • Returns/Exchanges must be requested within 7 days of receiving the item 

THANKS FOR SHOPPING WITH US AND ROCK ON!!!!!! XOXOX

FRAGILE DISCLAIMER & REPAIR INFO

Adina Mills pieces are wearable art.  They should be treated with extra special care and love! They are not your typical metal or plastic component jewelry. Although breakage is a rare occurrence, we understand it can still happen.  The wearer assumes all responsibility outside natural wear and tear that may happen over a few years. Please read the following to check if your item may be repairable!

Here are some precautions one should take when wearing these pieces! 

Hold necklaces close to your body when bending down or reaching over a table/hard surface. Keep jewelry dry and away from water, take pieces off when bathing, swimming, washing hands. When wearing rings take care not to slam your hand down on any hard surfaces, etc! 

Broken Clay or Chain

  • If a Clay component of a piece breaks, cracks or chips, Adina will most likely be able to repair. There is a sliding scale fee of $10-$30
  • If a Chain or Metal component of the piece breaks, Adina will most likely be able to repair. There is a sliding scale fee of $10-$30
  • Fee depends on the severity of the damage and extent of the repair work needed
  • If the piece needs to be retouched or repainted Adina can likely offer this at no cost.

For more info about repairs or refurbishing, please email info@adinamills.com with the following: 

  • Order # or purchase location and Purchaser's Name
  • Description of the damage
  • Clear photos of the damaged item

Broken Stones

  • Unfortunately there is nothing Adina can do to fix a broken crystal or stone
  • There are no replacements or exchanges offered for jewelry with damaged stones but we can offer you a discount to use on a future purchase

For more info about receiving a discount code for a piece with a damaged or broken stone please email info@adinamills.com with the following: 

  • Order # or purchase location and Purchaser's Name
  • Description of the damage
  • Clear photos of the damaged item